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Support Technician: Apprenticeship

Working Student, Full-time · Winning From Anywhere (UK)
Who we're looking for
In your role as a Support Technician at Transparity, you will deliver exceptional support and technical assistance to our clients from our Service Desk. Your primary responsibilities will include promptly answering client phone calls and emails, creating support tickets for issues and overseeing their resolution within the specified time frames outlined in our customer contracts.

As an apprentice, you will have the opportunity to continuously enhance your skill set, with a particular focus on Microsoft Cloud technologies. This development is expected to lead to your successful achievement of technical certifications. Your flexibility to accommodate our work schedules will be essential in ensuring our clients receive the highest level of support.
What you'll be delivering
  • Answering calls and emails rapidly ensuring that support tickets are raised and categorised appropriately
  • Providing a re-assuring, polite and friendly point-of-contact for our customers
  • Ensuring that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request
  • Identifying and manage the timely escalation of tickets that have been allocated to you but need additional resource within the support team
  • Proactively time and ticket update entry within the support desk ticketing system.
  • Ensuring customer documentation and process guides are regularly updated as required
  • Changing control procedures at all times
  • Providing expert technical assistance to our client base
  • Ensuring constant ongoing understanding of Microsoft Cloud technologies and associated platforms
  • Providing technical assistance to colleagues within the service desk
  • Taking and pass technical examinations as agreed with the Head of Support
  • Delivering exemplary customer service
  • Flexibility to work in shifts
  • Capability to travel to customer sites and provide technical support on-site where required
  • Ensuring that assigned individual key-performance-indicators (KPI’s) are always met
  • Ensuring that personal time management is of the highest priority and that punctuality is a key focus
We think you'll be successful in this role if you have some of the following
  • Customer and/or Support Desk experience very desirable
  • Strong customer-facing and service skills
  • Strong written and verbal communication
  • Self-motivation
  • Creative problem-solving
  • Capability to work effectively within a team
  • Willingness to learn
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject (desirable)
What we'll offer in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
  • To work at a 2* Outstanding company to work for 
  • Flexibility over where you work with our Winning from Anywhere® approach 
  • 25 days holiday 
  • Home working allowance paid monthly 
  • Winning from Anywhere® allowance to help your set up at home 
  • 24/7 GP at hand 
  • Immediate 24/7 access to an Employee Assistance Programme 
  • We’ll support you when you’re not well with our Company sick pay scheme 
  • Private health insurance after a successful year’s service 
  • Enhanced parental pay and leave, supporting you with those precious life moments 
  • Access to the Perkbox platform to help make your money go further 
  • Cyclescheme 
  • Electric car scheme 
  • And many more! 
Apply for this position
About us
We do Microsoft Cloud. That’s it.  

But we aren’t like any other Microsoft partner. Because no other Microsoft partner has the people who make us who we are.

Our culture is a cornerstone of our success, as we attract and retain enterprise-level talent by looking after our people, who deliver outstanding results for our customers. From our newest starter right up to our board, everyone plays a vital role in our journey and gets a say in how we achieve our goals.


We are focused on creating an inclusive environment where our team members thrive based upon integrity, strong work ethic, a one-team ethos, a desire to learn and growth, and a commitment to deliver exceptional customer service. Therefore, first and foremost we recruit with our cultural fit in mind.

Our outstanding people along with our relationship with Microsoft set us apart and has helped us obtain all 6 Microsoft Partner Designations, 12 Advanced Specialisations and Azure Expert MSP status.


We're on a mission to be the most respected Microsoft Partner globally. To get there, we'll ensure Transparity is an outstanding place to work with an industry-leading team committed to delivering the very best for our customers.

    

Do you want to join our journey? Are you our next member of #TeamTransparity?

Apply for this position
We are looking forward to hearing from you!
Thank you for your interest in Transparity. Please fill out the following short form. 

Should you have difficulties with the upload of your data, or would like to apply by different means, please send an email to careers@transparity.com or call 01202 800000 and ask for a member of the Transparity Careers Team.

Please upload your CV, recent certificates and identification of your right to work in the UK.

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