Who we're looking for
In your role as a Support Technician at Transparity, you will deliver exceptional support and technical assistance to our clients from our Service Desk. Your primary responsibilities will include promptly answering client phone calls and emails, creating support tickets for issues and overseeing their resolution within the specified time frames outlined in our customer contracts.
As an apprentice, you will have the opportunity to continuously enhance your skill set, with a particular focus on Microsoft Cloud technologies. This development is expected to lead to your successful achievement of technical certifications. Your flexibility to accommodate our work schedules will be essential in ensuring our clients receive the highest level of support.
What we'll offer in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 2* Outstanding company to work for
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Electric car scheme
- And many more!
We do Microsoft Cloud. That’s it.
But we aren’t like any other Microsoft partner. Because no other Microsoft partner has the people who make us who we are.
Our culture is a cornerstone of our success, as we attract and retain enterprise-level talent by looking after our people, who deliver outstanding results for our customers. From our newest starter right up to our board, everyone plays a vital role in our journey and gets a say in how we achieve our goals.
We are focused on creating an inclusive environment where our team members thrive based upon integrity, strong work ethic, a one-team ethos, a desire to learn and growth, and a commitment to deliver exceptional customer service. Therefore, first and foremost we recruit with our cultural fit in mind.
Our outstanding people along with our relationship with Microsoft set us apart and has helped us obtain all 6 Microsoft Partner Designations, 12 Advanced Specialisations and Azure Expert MSP status.
We're on a mission to be the most respected Microsoft Partner globally. To get there, we'll ensure Transparity is an outstanding place to work with an industry-leading team committed to delivering the very best for our customers.
Do you want to join our journey? Are you our next member of #TeamTransparity?