Senior Consultant: Dynamics 365 Customer Engagement

Permanent employee, Full-time · Winning From Anywhere (UK)

Who we're looking for

As the Senior Technical Consultant, you will assist clients in designing and implementing Dynamics 365 Customer Engagement solutions to meet their business needs, as well as providing expert advice, guidance, and support throughout the project lifecycle, from requirements gathering to post-implementation support.

What you'll be delivering

Understanding client business processes and requirements, and recommending solutions based on Dynamics 365 Customer Engagement capabilities.
Designing, configuring, and customising Dynamics 365 Customer Engagement solutions to meet client needs, using best practices and industry standards.
Customer Engagement solutions include, but are not limited to, Dynamics 365 Sales, Marketing & Customer Service workloads.
Managing project timelines and deliverables, ensuring timely completion of project tasks and milestones.
Collaborating with technical teams to integrate Dynamics 365 Customer Engagement with other systems as needed.
Providing training and support to end-users and administrators, including creating documentation and conducting training sessions.
Ensuring successful adoption of Dynamics 365 Customer Engagement solutions by end-users, and provide ongoing support as needed.
Staying up-to-date with the latest Dynamics 365 Customer Engagement capabilities and features, and recommend enhancements to clients where appropriate.
Actively participating in knowledge sharing and contribute to the development of best practices, tools, and methodologies.

We think you'll be successful in this role if you have some of the following

Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Ability to design and implement Dynamics 365 Customer Engagement solutions, predominantly current Cloud/Online versions.
Well versed with Dynamics 365 Customer Engagement modules such as Sales, Marketing, Customer Service, Field Service & Project Operations.
Ability to configure and customise Dynamics 365 Customer Engagement, including workflows, business rules, and custom entities.
A deep understanding of project management (agile and waterfall-based) and organisational skills, with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Thorough understanding of configuring and customising modular and canvas-based Power Apps is a plus.
Well versed with the Microsoft Catalyst framework is a plus.
Experience with Gyde365 project scoping tools would be beneficial.
Experience with Azure DevOps would be beneficial.
Microsoft certifications such as any of the Dynamics 365 Functional Consultant Associate.

What we'll offer in return

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:

To work at a 3* World Class Best Company
Flexibility over where you work with our Winning from Anywhere® approach.
25 days holiday.
Home working allowance paid monthly.
Winning from Anywhere® allowance to help your set up at home.
24/7 GP at hand.
Immediate 24/7 access to an Employee Assistance Programme.
We’ll support you when you’re not well with our Company sick pay scheme.
Private health insurance after a successful year’s service.
Enhanced parental pay and leave, supporting you with those precious life moments.
Access to the Perkbox platform to help make your money go further.
Cyclescheme.
Electric car scheme.
And many more!

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About us

We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 13 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?

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We are looking forward to hearing from you!

Thank you for your interest in Transparity. Please fill out the following short form.

Should you have difficulties with the upload of your data, or would like to apply by different means, please send an email to careers@transparity.com or call 01202 800000 and ask for a member of the Transparity Careers Team.