Team Lead - Adoption & Change Management

Permanent employee, Full-time · Winning From Anywhere (UK)

Who we're looking for

With a deep understanding of Microsoft Cloud technologies and advanced change management strategies, as a Senior Adoption & Change Manager and Team Lead, you will play a dual role: leading strategic customer engagements while also driving excellence and consistency within the Adoption & Change Management team. You’ll be responsible for delivering high-impact consulting services to customers adopting Microsoft Cloud technologies, while also shaping team standards, supporting go-to-market initiatives, and ensuring optimal team resourcing and utilisation.

This hybrid role is ideal for someone who thrives in both customer-facing and leadership capacities—balancing delivery excellence with internal team development and operational oversight.
This is a great opportunity to really shape and build the future of Adoption and Change within Transparity while remaining connected to our customers.

If you are passionate about changing organisations and people’s behaviour with the goal of making working lives easier with Microsoft Cloud technology, then this is absolutely the role for you. Our customers have decided to make a significant investment - it is our role to ensure the journey they take their users on is as smooth as it can be!

What you'll be delivering

Team Leadership & Operation Excellence

Work closely with the Practice Group Director to drive standardisation and structure across the Adoption & Change Management Team, including delivery frameworks, documentation, and best practices.
Collaborate with the Practice Group Director to ensure the team is appropriately resourced and effectively utilised across engagements.
Monitor team performance and provide coaching, mentoring, and support to team members to foster growth and consistency.
Lead internal initiatives to improve delivery quality, efficiency, and innovation within the ACM practice.

Go-to-Market & Strategic Support

Contribute to the go-to-market strategies, including the development of service offerings, collateral, and customer engagement models with the Practice Group Director
Represent the ACM team in strategic planning sessions and contribute to the evolution of Transparity’s customer success approach.
Act as a senior point of escalation for complex customer engagements and ensure alignment with business goals.

Customer & Sales Engagement

Support Sales by creating detailed proposals and Statements of Work when planning engagements
Work closely with the Adoption and Change Management Team Lead to continually improve the Adoption and Change Management service offerings
Plan and execute workshops (onsite, remote) with customers focused on Adoption and Change Management
Deliver bespoke knowledge transfer sessions (1 to 1, small group sessions for all employee levels)
Prepare, document, and execute champions programmes
Plan and execute change & adoption review sessions, analyse customer consumption data, and prepare updates to adoption plans when reinforcement of change is required
Work closely with Project Managers and Technology Consultants when required on projects to support technical readiness and user readiness
Take full ownership of project engagements and work collaboratively with customers to prepare and plan for change and execute their adoption of cloud services
Regularly review customer’s adoption of Microsoft 365 services, reporting back to the Adoption and Change Management Team Lead to advise on opportunities.
Oversee our larger and more complex ACM projects.
Drive continuous improvement and innovation within the Adoption and Change Management service offerings.

We think you'll be successful in this role if you have some of the following

Demonstrable experience in Team Leadership
Certified Change Management Practitioner (Prosci or APMG)
Demonstrable experience in leading M365 and CoPilot adoption programmes
Certified Microsoft Service Adoption Specialist (preferred, not essential)
Versatility, adaptability, and quick thinking are an absolute must. The candidate must be able to juggle multiple engagements and customer needs with great attention to detail and respond quickly to changes
A passion of all things people and Microsoft technology; enthusiastic and engaging
Excellent leadership and interpersonal skills, with the ability to establish effective working relationships at all levels, including executive management
Experience in delivering workshops and knowledge sessions, with a proven track record of successful change management in large organizations
Clear, logical thinker with excellent problem-solving skills, advanced problem-solving skills and the ability to think strategically.
Self-motivated and committed to ongoing personal development

What we'll offer in return

In addition to a competitive salary, there are several benefits and perks we offer to say thank you for being a part of our journey:

To work at a 3* “Outstanding company to work for”
Flexibility over where you work with our Winning from Anywhere® approach
25 days holiday
Home working allowance paid monthly
Winning from Anywhere® allowance to help your set up at home
24/7 online GP service at hand
Immediate 24/7 access to an Employee Assistance Programme
We’ll support you when you’re not well with our Company sick pay scheme
Private health insurance after a successful year’s service
Enhanced parental pay and leave, supporting you with those precious life moments
Access to the Perkbox platform to help make your money go further
Cycle scheme
Electric car scheme

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About us

We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?

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We are looking forward to hearing from you!

Thank you for your interest in Transparity. Please fill out the following short form.

Should you have difficulties with the upload of your data, or would like to apply by different means, please send an email to careers@transparity.com or call 01202 800000 and ask for a member of the Transparity Careers Team.