Who we're looking for
The Junior Consultant will work with the Lead Consultant: Modern Communications, along with Technical Consultant(s) and Support Desk function, to deliver high-quality deployments to our customers. This role focuses on customer-facing workshops, project delivery, and handover.
The Junior Consultant will act as an escalation point for support queries, building knowledge and experience within the Support Desk.
What you'll be delivering
Operational Project Delivery:
- Running workshops with customers as part of the Modern Communications Managed Service offering, understanding technical and functional best practice changes, and showcasing Transparity skillsets and offerings.
- Creating support documentation as required for standard Support Desk requests.
- Upskilling Support Desk staff as needed.
- Delivering end-to-end project delivery for Calling Plan and Operator Connect opportunities.
- Leading Pilot, UAT, Migration, and Go-Live support aspects of more technical deployments initially, building knowledge to expand into deployment phases when ready.
- Creating handover documents and completing final handover workshops.
- Engaging in learning and research towards new exams or certifications with both Microsoft and Audiocodes relating to SBC and VOCA Contact Centre.
Quality Customer Engagement:
- Ensure that a quality relationship is nurtured with all stakeholders within the client from the first engagement.
- Identify opportunities for projects and improvements with customers which will help their journey. Inform Lead Consultant: Modern Communications of such opportunities.
- Maintain professional and respectful interactions with clients, contributing to a positive delivery experience.
- Communicate clearly and confidently with both internal teams and customers regarding technical tasks or blockers.
- Promote and contribute to a positive team culture, encouraging collaboration and knowledge sharing.
Ensure Alignment with Transparity Processes:
- Deliver work in line with Transparity’s quality standards and development best practices (e.g., Microsoft baselines).
- Confirm task scope and priorities with Project Managers or Technical Leads before execution.
- Follow change management and escalation protocols for any deviations or issues encountered.
- Complete accurate and timely timesheets to reflect all client and internal activities.
What we'll offer in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- To work at a 3* World Class Best Company
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- 4x base salary life assurance
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cyclescheme
- Electric car scheme
- And many more!
About us
We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.
But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.
Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.
And we're proud to say we're a carbon-neutral organisation.
As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.
Do you want to join our journey? Are you our next member of #TeamTransparity?
